Return & Exchange Policy

 

At Veloura, we want you to feel confident and comfortable with your purchase. If there is an issue with your order, please contact us within the given time period so we can help you.

Return & Exchange Window

Customers can request a return or exchange within 7 days of receiving the order.

Return or exchange requests raised after 7 days may not be accepted.

Eligibility for Return or Exchange

To be eligible, the product must be:

Unused
Unwashed
Undamaged
With original tags attached
In original packaging, if available

Products that show signs of wear, stains, damage, perfume, makeup marks, or washing may not be accepted for return or exchange.

Size Exchange

If you received the correct product but need a different size, you may request a size exchange depending on stock availability.

If the requested size is unavailable, we may offer another suitable option or store credit, depending on the situation.

Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

Please share your order ID and clear photos or video of the product and packaging.

Non-Returnable Items

The following items may not be eligible for return or exchange:

Used or washed products
Products without tags
Products damaged by the customer
Items purchased during clearance sale, if mentioned as non-returnable
Customized or altered products, if any

Refunds

Once the returned product is received and checked, the refund will be processed if it meets our return conditions.

Refund timelines may depend on the payment method and bank processing time.

Shipping Charges

Original shipping charges, if any, may not be refundable.

For exchanges, additional shipping charges may apply depending on the case.

How to Request Return or Exchange

To request a return or exchange, contact us with:

Order ID
Full name
Phone number
Reason for return or exchange
Photos or video, if the product is damaged or incorrect

Contact

For return and exchange help, contact us at:

Email: support@veloura.in