Veloura

Order Tracking Policy

At Veloura, customers can track their orders using the order details provided after purchase.

How to Track Your Order

You can track your order using:

Order ID
Registered phone number

Go to the Track Order page on our website and enter your details to view the latest order status.

Order Status Meaning

New Order
Your order has been placed successfully.

Confirmed
Your order has been confirmed by our team.

Ready to Pack
Your order is being prepared for packing.

Packed
Your order has been packed and is ready for shipment.

Shipped
Your order has been handed over to the courier partner.

Delivered
Your order has been delivered successfully.

Cancelled
Your order has been cancelled.

Tracking Details

Once your order is shipped, courier details and tracking ID may be shared through the Track Order page, email, SMS, or WhatsApp.

Tracking updates may take some time to appear after the shipment is generated.

Courier Delays

Delivery timelines may vary due to courier delays, weather, public holidays, incorrect address, serviceability issues, or other unexpected situations.

Incorrect Tracking Details

If your tracking details are not showing or seem incorrect, please contact us with your order ID and phone number.

Contact

For order tracking help, contact us at:

Email: support@veloura.in
Phone: +91 80057 47442
WhatsApp: +91 80057 47442