FAQ

Frequently Asked Questions

Here are some common questions about shopping with Veloura.

How can I place an order?

You can browse products on our website, select your preferred size, add the item to cart, and complete checkout by entering your details and payment information.

How long does delivery take?

Estimated delivery time is usually 4–8 business days, depending on your location and courier service availability.

How can I track my order?

You can track your order using the Track Order page on our website. Enter your order ID and phone number to view your order status and tracking details.

Can I cancel my order?

Order cancellation may be possible before the order is packed or shipped. Please contact us as soon as possible with your order ID.

Can I exchange my size?

Yes, size exchange may be available within 7 days of delivery, depending on stock availability and product condition.

Can I return a product?

Returns may be accepted within 7 days of delivery if the product is unused, unwashed, undamaged, and has original tags attached.

What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with your order ID and clear photos or video of the product and packaging.

Are shipping charges refundable?

Shipping charges, if any, may not be refundable. Please check our Return & Exchange Policy for more details.

Do you offer Cash on Delivery?

Cash on Delivery availability may depend on our current payment options and serviceable locations. Available payment options will be shown at checkout.

How can I contact Veloura?

For support, contact us at:

Email: support@veloura.in