Cancellation Policy

Cancellation Policy

At Veloura, we try to process orders as quickly as possible. If you want to cancel an order, please contact us as soon as possible.

When Can I Cancel My Order?

You can request order cancellation before the order is packed or shipped.

Once the order is packed, shipped, or handed over to the courier partner, cancellation may not be possible.

How to Request Cancellation

To request cancellation, contact us with:

Order ID
Full name
Registered phone number
Reason for cancellation

You can contact us through:

Email: support@veloura.in
Phone: +91 8005747442
WhatsApp: +91 8005747442

Cancellation Approval

Cancellation requests are not automatically confirmed. Our team will check the order status and confirm whether cancellation is possible.

If the order has already been shipped, you may need to follow the return or exchange process after delivery, depending on eligibility.

Refund After Cancellation

If your cancellation is approved and payment has already been made, the refund will be processed to the original payment method.

Refund timelines may depend on the payment gateway, bank, or payment method used.

Veloura reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, suspected fraud, or other unavoidable reasons.