Privacy Policy

At Veloura, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following information:

Full name
Phone number
Email address
Shipping address
Billing address
Order details
Payment-related confirmation details
Website usage information

We collect this information only when you place an order, create an account, contact us, subscribe to updates, or use our website.

How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you about your order
Share order updates and tracking details
Provide customer support
Improve our website and services
Send updates or offers, only if you choose to receive them
Prevent fraud or misuse of our website

Payment Information

Veloura does not store your full card, UPI, or banking details.

Payments are processed through secure third-party payment providers. Any payment information is handled according to the payment provider’s privacy and security policies.

Sharing of Information

We may share necessary details with trusted service partners only for order-related purposes, such as:

Courier and delivery partners
Payment service providers
Website and technology service providers
Customer support tools

We do not sell your personal information to third parties.

Cookies and Website Data

Our website may use cookies or similar technologies to improve your browsing experience, understand website performance, and support basic website functions.

You can manage or disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system is completely risk-free, so we recommend using strong passwords and keeping your account details safe.

Your Rights

You may contact us to:

Request access to your personal information
Request correction of incorrect details
Request deletion of your information, where applicable
Opt out of promotional communication

Updates to This Policy

Veloura may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

For privacy-related questions, contact us at:

Email: support@veloura.in