Payment Policy

Payment Policy

At Veloura, we aim to provide a safe and smooth payment experience for our customers.

Accepted Payment Methods

Available payment methods will be shown at checkout. These may include:

UPI
Debit card
Credit card
Net banking
Wallets
Cash on Delivery, if available

Payment Confirmation

Your order will be processed only after payment is successfully confirmed.

If the payment fails, is declined, or is not completed, the order may not be confirmed or processed.

Cash on Delivery

Cash on Delivery availability may depend on location, order value, courier serviceability, and Veloura’s current payment options.

If Cash on Delivery is available, it will be shown at checkout.

Payment Security

Veloura does not store your full card, UPI, banking, or payment details.

Payments are processed through secure third-party payment service providers.

Failed or Deducted Payment

If your payment is deducted but the order is not confirmed, please contact us with:

Full name
Phone number
Payment screenshot
Transaction ID
Date and time of payment

We will check the payment status and help you with the next steps.

Refunds

Approved refunds will be processed to the original payment method whenever possible.

Refund timelines may depend on the payment gateway, bank, or payment method used.

Contact

For payment-related help, contact us at:

Email: support@veloura.in
Phone: +91 8005747442
WhatsApp: +91 8005747442