Refund Policy

Refund Policy

At Veloura, refunds are processed only after the return or cancellation request is approved according to our policies.

When Is a Refund Applicable?

A refund may be applicable if:

Your approved cancellation request is accepted before the order is packed or shipped
Your return request is approved after product inspection
You received a damaged, defective, or wrong product and the case is verified
The product is unavailable after payment confirmation

Refund Eligibility

To be eligible for refund after return, the product must be:

Unused
Unwashed
Undamaged
With original tags attached
In original packaging, if available

Products that show signs of use, stains, damage, perfume, makeup marks, washing, or missing tags may not be eligible for refund.

Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method whenever possible.

Refund Timeline

Refund timelines may depend on the payment gateway, bank, or payment method used.

Usually, refunds may take 5–10 business days after approval, depending on bank processing time.

Shipping Charges

Original shipping charges, if any, may not be refundable.

Return shipping charges may apply depending on the reason for return.

Failed or Double Payment

If your payment was deducted but the order was not confirmed, or if you made a double payment, please contact us with:

Full name
Phone number
Payment screenshot
Transaction ID
Date and time of payment

Contact

For refund-related help, contact us at:

Email: support@veloura.in
Phone: +91 80057 47442
WhatsApp: +91 80057 47442