Veloura

Damage / Wrong Product Policy

At Veloura, we carefully check and pack orders before shipping. However, if you receive a damaged, defective, or wrong product, we will help you resolve the issue.

When to Report

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

Requests raised after 48 hours may not be accepted.

What You Need to Share

Please contact us with:

Order ID
Full name
Registered phone number
Clear photos of the product
Clear photos of the packaging
Unboxing video, if available
Description of the issue

Important Note

Please do not use, wash, alter, or remove tags from the product if you are reporting damage or wrong product.

Products that are used, washed, damaged after delivery, or missing tags may not be eligible for replacement, exchange, or refund.

Verification

Our team will review the photos, video, and order details.

If the issue is verified, we may offer one of the following depending on the situation:

Replacement
Exchange
Refund
Store credit

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery with the required proof.

We will verify the issue and help with the next steps.

Damaged Packaging

If the outer packaging is damaged at the time of delivery, we recommend taking photos before opening the parcel.

This helps us raise the issue with the courier partner if needed.

Contact

For damaged or wrong product support, contact us at:

Email: support@veloura.in
Phone: +91 80057 47442
WhatsApp: +91 80057 47442